The Founder – Jens Moeller, CMC MIC, Dipl.-Kfm Jens Moeller is passionate about increasing Organisational and Personal Performance – as a Management Consultant, Coach, Author and Speaker. On a personal level, he is an expert in boosting others’ creativity to find solutions for their critical challenges, and in giving their thoughts and ideas a structure to work with. On an organisational level, he supports companies to enhance their organisational performance according to their goals, KPI and strategies. With his +20 years of project experience with some 70 leading organisations and 6 years of line experience at one of the largest European BPO companies, Jens Moeller provides a rare benefit to his clients: both strategic and hands-on knowledge about Organisational & Personal Development. Jens Moeller’s broad industry experience includes some 40 household names and many small and medium-sized enterprises (SME), many of them leaders in their fields. Jens has also worked with local government bodies, a number of global Top10 Consultancies, with consulting divisions of large Professional Services Firms and with Capital Investors looking into Acquisitions. His broad industry experience includes the TMT sector (Telecoms incl. Internet, Media & Technology), Professional Services & BPO, Retail Banking, Oil, Pharmaceutical, FMCG Retail & Mail Order, Logistics, Local Government, Consumer Electronics, Automotive and Public Transportation. There are few insights that escape him, given this breadth of experience. On your request we will be happy to put you in touch with the organisations Jens Moeller has worked with as references. He graduated with the highest German degree in Business Administration at Frankfurt Goethe-University (“Diplom-Kaufmann”) with high accolades. As a graduate, Jens Moeller’s passion for integrating various business approaches into effective and practicable concepts earned him the best thesis mark of his year. Jens holds the Certified Management Consultant (CMC) title, awarded by the Institute of Consulting (UK) in association with the International Council of Management Consulting Institutes. His book on Outsourcing of Customer Management, Call Center Extern,(published by Deutscher Wirtschaftsdienst in 2000) was one of the first of its kind in Europe. He is one of the quoted authors in the German Ministry of Economics’ Call Centre Manual, a Best Practice guideline for companies and organisations on how to establish and operate call centres. In his sought-after presentations, workshops and seminars, hundreds of participants have enjoyed Jens’s vital insights into organisational and personal performance. Jens Moeller is an active member of the Institute of Consulting (IC), the Direct Marketing Association (DMA), the Institute of Directors (IoD), the Marketing Society, the Call Centre Managers Association (CCMA), the Great British Business Alliance (BBA) and an associate member of the Chartered Institute of Marketing (CIM). Based in London, he works with clients across Europe in the English, German and French languages.