Testimonials

Since May 2012, Mr. Möller has been very successfully supporting our management team with targeted individual coaching.

Mr. Möller supports various managers at various levels: managing directors of the subsidiaries and members of the management as well as branch managers, personnel dispatchers and project managers.

Mr. Möller successfully introduced and implemented a training program for the Wackler Academy for our approximately 60 branch managers and service managers throughout Germany. We recommend Mr. Möller as management coach, consultant and trainer very gladly.

… A highly competent and very flexible partner. All project objectives have been achieved. The conduct of the investigation and planning the recommendations proved to be extremely efficient. The results gave us clear answers to our questions. The detailed recommendations give us the opportunity to carry out the implementation ourselves and demonstrate to us ways to optimize our client contact processes.

Jens Möller of JMC has … resolved the conflicts between the group members very effectively and sustainably. My employees felt comfortable at all times and we were able to build up the necessary trust together. As a result, we were again able to work together extremely successfully.

My leadership work was made much easier and the corresponding effort was considerably reduced. This is very important in times of high project load and diverse management tasks. I recommend Jens Möller as a coach and consultant as well as JMC as a consulting company.

Since August 2017, Mr. Möller has very successfully supported five members of our management team through targeted team and individual coaching as well as through ongoing support throughout the year (…) Due to the extraordinary success of these measures, Mr. Möller is now very successfully supporting other managers of our companies in overcoming their increasing challenges.

Mr. Möller regularly supports us in questions concerning the performance of our executives and other management aspects and is always available as a sparring partner, especially for the management.

His calm and level-headed manner, his high analytical ability combined with his practical implementation skills are very pleasing for us. This enables us to work together efficiently and effectively.

His economic and diagnostic skills, his precise assessments of team dynamics and his discretion are some of the reasons why we are very happy to recommend Mr. Möller as a management coach, consultant and trainer.

Based on his extensive experience, we have chosen Jens Möller from JMC Jens Moeller Consulting GmbH and have been working together very successfully and trustfully since 2012.

Especially due to his eye for the consequences of strategic adjustments at the operational level already in the strategy development phase, we develop very effectively joint solutions with Jens Möller as consultant, moderator and sparring partner and implement them quickly and with high effect.

In the cooperation with Mr. Möller we particularly appreciate the fast and targeted identification and tackling of challenges, the trusting, joint and flexible development and implementation of creative solutions as well as the securing of the acceptance of such solutions by our executives and employees through very effective communication.

Mr. Möller works very effectively with all members of the management of our holding as well as with the managing directors of the subsidiaries. I am happy to recommend Mr. Jens Möller as a consultant, moderator and sparring partner for strategy development at management level.

Mr. Möller’s extremely effective team coaching enabled us to successfully master the challenges mentioned.

Mr. Möller succeeded in conveying the top-down perspective to the employees, so that they analyzed the processes, some of which had evolved historically, with regard to their meaningfulness as well as their sequence, and developed corresponding optimization possibilities.

Creativity, cooperation and motivation within the team were specifically promoted … The effectiveness of teamwork has increased significantly as a result.

I am very happy to recommend Mr. Möller as a management coach, consultant and trainer.

Mr. Moeller … has supported us in every issue of Organization, Human Resources, Technology and Controlling. The recommendations and measures were realized very successfully in a reliable manner.

Through the projects a continuous and trustful partnership has been growing that is still visible today. Jens Moeller is supporting HAWESKO with their expertise whenever needed.

Particularly, we appreciate Mr. Moeller’s flexibility to react on new situations and challenges, the open and constructive communication as well as the proactive thinking and doing.

Jens Moeller Consulting have significant expertise in developing practical and commercially viable strategies for pan-European E-Commerce.

In addition, they have the rare gift of being able to understand a business through the eyes of a customer; especially as guidance in this area is invaluable, given the significant differences between national markets.

All goals, regarding business analysis and management of a Request for Proposal (RFP) were achieved in time and quality.

We thank Jens Moeller Consulting for their competent and flexible support and advice and we warmly recommend their services.

Through their structured and innovative approach, as well as their high social competence, Jens Moeller Consulting could remove old blocks and lead our teams to improving their own approaches in their customer interactions.

Our employees were highly motivated, raised their sales awareness, and used their creativity to enhance their customer conversations, leading to excellent results and team spirit.

We are happy to warmly recommend Jens Moeller Consulting to other organisations looking to improve their customer acquisition and customer retention.

Through the management coaching I could develop a concept for outsourcing goals, respective Key Performance Indicators and contracting with the provider including incentives for stronger performance.

The structured feedback and systematic demonstration of solution alternatives for the mentioned challenges enabled me to develop an efficient concept. I used the results directly for my daily business.

Jens Moeller Consulting developed practical and actionable recommendations, provided guidance and helped us understand the UK market requirements.

We enjoyed the co-operation, especially the attentiveness, the fast reaction to our needs, and the excellent personal service. I am pleased to recommend Jens Moeller Consulting to any business facing challenges in the Marketing arena, and I am looking forward to continue our successful co-operation.

Jens Moeller Consulting supported us to set up multi-language operations in Moldavia. Jens did a great job, giving us insight into the operational organization of a multi-language model. Further, he provided vital market information regarding the cost levels compared to other geographic regions.

Jens supported us to identify the best outsourcing models and decide on how to offer them and how to roll them out. We are pleased to recommend Jens Moeller Consulting to any company requiring support in globalization or outsourcing of their call centre operations.

He is a great person to work with.

By working with JMC, we have managed to significantly increase our brand awareness among analysts and the media. We were able to integrate the digital channel into our market access. Cooperation with analysts was intensified, which increased market interest. Sales and marketing processes and procedures were optimized, including the introduction of new technologies. The result was a significant increase in the number and quality of leads.

JMC has a wealth of knowledge and experience in marketing and customer contact and has been an irreplaceable resource for our company. Jens Moeller is very likeable, has excellent skills in understanding complex and sometimes elusive topics and has excellent analytical skills.  I can warmly recommend him and his company.

Great to work with. Always on the ball, down to earth, and took a common-sense approach to ensuring things got done. Would definitely recommend him.

I have worked with Jens on a couple of occasions and both times he has shown great insight into the call center market and operational issues around running a call center. He is a great guy to work with and is a no-­nonsense kind of guy that gives straight forward advice and insight.

Jens is a wonderful person. A thorough and knowledgeable professional, Jens has in-depth understanding of the world of contact centres. I have collaborated with him in the past and look forward to continuing this relationship.

We were pleased by the excellent results that Jens Moeller Consulting. JMC has achieved for Management Circle. The project was completed successfully, and JMC was working closely with us along our overall Marketing strategy.

We appreciate the great expertise of Jens Moeller Consulting in the Marketing field. They developed practical and actionable recommendations, provided guidance and helped us understand the UK market requirements. JMC have a deep understanding of how to market business events in Europe, which helped us to achieve our goals on-time and on­budget.

We enjoyed the co-operation, especially the attentiveness, the fast reaction to our needs, and the excellent personal service.

Jens is always looking ahead at what the contact centre market will require and developing approaches to meet these emerging requirements. And, his enthusiasm is contagious!

Jens Moeller wrote several pieces for TeleTalk, Germany’s leading magazine for the contact center industry. They focussed on operational issues and how the HR department can play a central role in positioning a contact center for success. His work was insightful, easy to read and always in time. A great plus when publishing a magazine.

Mr Möller inspired our managers and employees to adopt a very successful, new approach to sales and ensured that the very effectively learnt behavioural patterns became an integral part of the day-to-day sales routine … I am very happy to recommend Jens Möller and JMC Jens Moeller Consulting as consultant and coach.

Hofmann Menu-Manufacture has valued the relationship with our competent and experienced partner Jens Moeller Consulting for years. All project aims were achieved. Teamwork, motivation and achievements were significantly amplified through achieving an understanding of others’ perspectives. Conflicts were resolved, and efficiency in daily business output was increased … Through a motivating leadership philosophy we were able to enhance the appeal of roles and reduce recruitment cost.

Working closely with respective stakeholders, IT and project managers, Jens’ deliverables contained change management techniques & documentation as well as elaborate business process interviews, analytics and documentation in Visio.

Through a structured and rigorous approach Jens successfully delivered the tasks he was assigned, and provided a valuable contribution to the implementation of two very important projects for Sky.

We could achieve sustainable improvements in our Call Centre Management. The results of the implementation of individual recommendations for action have already proven to be leading to efficiency gains.

We would now like to thank you for the open, very constructive and partnership-based collaboration. Thanks to the very positive experience we had, we stay open to any further cooperation, and we will be happy to take on your service offering again if we need further support.

The workshop was very much practice-oriented and provided me with many ideas for future marketing and sales approaches … The cooperation with competent colleagues was a pleasure. I can only highly recommend the workshop ‘Sales and Marketing Strategies for Call Centre Service Providers”!