Client List

A global provider of imaging solutions, Canon is based in Ōta, Tokyo, Japan. Canon’s corporate philosophy continues to run on Kyosei, the Japanese word for ‘living and working together for the common good.’ Canon’s consumer product range centres on printers, cameras, scanners and lenses.

Combined Insurance was founded in 1922 in Chicago. In 2012, the firm was acquired by ACE European Group Ltd and, in 2016, ACE was acquired by household name Chubb. The group now offers insurance services on a global scale under the name Chubb.

The City of Aachen, in North Rhine-Westphalia, is the westernmost city in Germany, and was once the capital city of King Charlemagne’s European empire. The city boasts the 18th biggest GDP of Germany’s 107 Kreisfreie Städte (€20.9bn: 2016 figures). The region supports a population of over half a million.

Responsible for credit/debit card solutions relating to roughly 400,000 points of sale across the DACH (Germany, Austria and Switzerland) region of Europe, Concardis was founded in 2003 and is based in Hessen, Germany. In 2019, Concardis expanded their business reach through a merger with Nordic payment peer Nets.

Daimler is the biggest truck manufacturer in the world, but is known better for its Mercedes and Daimler premium car brands. Daimler operates globally from its base in Stuttgart, Germany and divides its business into three units: Mercedes-Benz, Daimler Truck and Daimler Mobility.

Danpower Eesti AS is an Estonian utilities provider owned by German energy company Danpower Group. From its headquarters in the city of Vöru in the south east of Estonia, the company has 43MW of installed capacity and provides environmentally-friendly heating based on approx. 90% biomass.

At the time of JMC engagement, Datapulse were a provider of customer contact software solutions. The company was snapped up Enghouse Systems Ltd in 2011 and Datapulse brands were unified under Enghouse Interactive. Daily, this brand boasts more than 1m agent seats and over 1bn human interactions through their varied customer contact systems.

For 30 years, Dussmann Office has been offering commercial office and conferencing services throughout Germany. The company, which now has ten offices, is part of the Dussmann Group of Berlin, which is Germany’s largest private multi-service provider; 64,500 employees in 22 countries.

At the time of engagement with JMC, E-Plus were a leading cellular provider in the German telecommunications market. Since 2014, E-Plus has been part of Telefónica Deutschland, which is an O2 brand; the integration of O2 and E-plus networks in Germany began in 2016.

Enercity is one of the ten largest energy company providers in Germany. Since 1970, the company has provided energy for the Hamburg region. The firm boasts an annual turnover of €3bn+ and employs almost 3,000 staff.

At the time of engagement with JMC, First Telecom provided specialised telecommunications services from its offices in Germany. First Telecom no longer trades.

Frost & Sullivan is a strategy and consulting firm based in California, USA with 45 offices worldwide. The business began in pioneering style in 1962, when it because the first to offer research data recorded on electronic tape media. Nowadays, the firm’s GIL Community Newsletter reaches over 1m professionals.

Named by Fortune as one the world’s most admired companies, Fujitsu was the fourth-largest IT provider in the world in 2018. Based in Tokyo, Japan, the company employs almost 130,000 employees and claimed revenues of over €30bn in 2019.

Formed in 2010 after the acquisition of AmeriCredit, GM Financial is the wholly-owned finance subsidiary of American automotive giant General Motors. Headquartered in Texas, USA, offers a range of financing options to customers in North and South America, as well as Asia.

JMC were engaged by GENO Service Center, which was a shared customer service centre set up by 3 of Germany’s Genossenschaftsbanken.

Headquartered in Hamburg, the company is Germany’s top-ranked venture for mail-order premium wines, champagnes and spirits. Founded in 1964, the company has operated under Europe’s largest wine group, Hawesko Holding AG, since 1996. The company has supplied no fewer than 12m bottles of champagne to German consumers.

Headquartered in Boxberg-Schweigern, Germany, Hofmann Menü-Manufaktur offer frozen-fresh solutions for modern catering environments across Germany. With over 1,200 employees and 4 productions sites, Hofmann was founded in 1960.

Based in Walsall, England and established in 1993, Homeserve offers financial home repair plans in the UK, US, Canada, France, Spain and Japan. The company boasts 1.7m customers in the UK and 4.5m in the US. In 2020, Homeserve joined the FTSE 100.

Headquartered in Tromsø, Norway, Hurtigruten operates the eponymous coastal ferry service locally as well as cruise lines to Antarctica. In 2020, the Hurtigruten fleet included 16 ships, with the MS Midnatsol boasting the largest capacity of 970 passengers. Hurtigruten was founded in 1893 to provide the first ferry service along Tromsø’s rocky coastline.

As the largest cable TV operator in Germany in 2013 (serving 8.5m households), the company was acquired by Vodafone and emerged as Vodafone Kabel Deutschland. It now serves customers in 13 of the 16 German regions with free analogue TV and radio, as well as digital pay channels.

Headquartered in Augsburg, Germany, KUKA are one of the world’s leading suppliers of robotic production equipment to the automotive industry. The company also supplies automated manufacturing equipment in a wide variety of sectors including medicine, plastics, nuclear energy and consumer goods.

JMC worked for the Active Cosmetics Division of L‘Oréal S.A., the number 1 cosmetics group worldwide with 88,000 employees in all. Headquartered in Clichy, France, L‘Oréal S.A. sells 36 brands in 150 countries with just under €30bn of sales in 2019.

Solely owned by German aviation firm Deutsche Lufthansa AG, Lufthansa Airplus manages corporate travel payment for Lufthansa – with 48,000 customers. In addition, Lufthansa Airplus offers business customers the outsourcing of their travel expense management via credit cards for their employees. Founded in 1989, the company processed 92m transactions and invoiced for €16.5m in 2019.

Since 1989, Management Circle have been offering professional training and development in Germany. Now their client offering from their base in Eschborn includes seminars, congress fairs (notably CCW, the international congress fair for innovative customer dialogue) digital distance learning products – as well as top speakers and coaches.

Founded in 2000, Mobile Fun is a huge UK retailer of mobile phone accessories. Based in Birmingham, England, Mobile Fun has over 100 staff and has offices/dedicated websites in France, Spain and Australia. In 2020, Mobile Fun took the title of Best Accessory Retailer for the 7th time in the UK’s What Mobile Awards.

At the time of its purchase in 2015 by Xplore Technologies, Motion Computing was valued at $16m and was the second-leading provider of rugged tablet PCs in the world. Key models included the Motion CL920 and the F5m.

Based in London, UK, Noetica is a leading provider of technology for customer call centres. Established in 1997, and bought out by management in 2010, the company offers complete call centre packages as combinations of their three main brands: SynthesysTM, SmartboundTM and Voice Platform NVPTM.

O2 is the second-largest mobile operator in the UK, with 34.5m subscribers in 2020. The company was purchased by Telefónica in 2006 for €14.8bn. Headquartered in Slough, England, the firm has almost 500 stores.

Opel Bank Austria are auto finance providers, offering individual loan, leasing and insurance products to purchasers of Opel cars from their website. The firm operates as a branch of Opel Bank France, which was merged in 2017 with Vauxhall’s financial wing to form Opel Vauxhall Finance (OVF).

Alongside their engagement by Opel Bank Austria, JMC were subsequently engaged by Opel Vauxhall Finance – the company formed by the merger of Opel Bank Austria and fellow car manufacturer Vauxhall’s finance division in 2017. Opel Vauxhall Finance offers a full range of auto-financing options to customers.

Back in 1967, Persona were one of the first firms in German to set up as a temporary worker agency. The company has since diversified and grown to claim €850m of HR sales in 2018 across Germany and Switzerland, and deals with 10,000 clients every year.

Accounting for 15% of all German beer production, the Radeberger Group is the largest brewing group in Germany; headquartered in Frankfurt, and founded in 1952. With a strong commitment to regional brewing, the company produces its annual 13m hectolitres of beer in 16 locations across Germany. The group is owned by the Oetker family business.

Mother company Siemens, based in Munich, Germany, is the largest industrial manufacturing company in Europe, and offers an enormous range of services. The Siemens Global Business Services division of Siemens provides B2B end-to-end solutions in a variety of operational, financial and administrative areas; offering full consultancy and implementation. The division boasts 10 dedicated centres.

A subsidiary of the Sky Group, Sky Deutschland runs a satellite Pay TV service across DACH (Germany, Austria and Switzerland). The company offers a wide range of programming – especially films and live sport. It confirmed its long-term commitment to satellite delivery in 2017 with a deal with satellite operator SES.

Founded in 1989, The Carphone Warehouse is the UK’s biggest mobile phone retailer; based in London, England. Since 2014, the firm has been a subsidiary of Dixons Carphone. The company has over 11,500 employees.

Based in Tokyo, Japan, Toshiba is a global giant in semiconductors, consumer electronics, cryptography and a variety of industrial-scale energy and infrastructure systems. The company has over 140,000 staff and made net sales approaching €26bn in 2019. Toshiba was founded in 1875.

Van Hees is a food company based in Walluf, Germany. It supplies preservatives and enhancements to the commercial meat industry in 80 countries. Van Hees was a pioneer in the use of phosphates in meat, and acquired United Gewürzmühlen in 1952 to extend its scope to Frankfürters and hamburgers.

From their base in Rödelmaier, Germany, VR Service Direkt eG serves mainly German banks with a full range of telemarketing and customer service solutions. The company was founded in 1999 by staff from VR Banken and Fiducia IT.

Based in Munich, Wackler Holding SE is one of the leading German service companies. Around 6,000 employees in 35 branches provide a range of commercial support functions (such as cleaning, maintenance, healthcare and personnel). Wackler Holding SE are environmental champions, and achieved accredited climate-neutral status in 2018.

Wex Europe Services is one of Europe’s largest providers of fuel cards, with over 75,000 commercial customers. The 350-strong company provides fleet telematics from its offices in 8 European countries, and handles over 2bn litres of fuel a year.

At the time of JMC’s involvement, Pharmalex was called YES. The firm was (and continues to be) one of the leading pharmaceutical service providers in Europe, offering expertise in drug development, safety and regulation. YES had more than 150 employees at locations in Europe, USA and India.