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Outsourcing of the Customer Dialogue part_2

Outsourcing of the Customer Dialogue How do you find the ideal call centre service provider? The second part in the […]

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Outsourcing of the Customer Dialogue part_1

Outsourcing of the Customer Dialogue Is it better to do call center activities in-house, or outsource? The first part of […]

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Outsourcing of the Customer Dialogue

How can you integrate and control activities of service providers? The third part of the series Make or Buy looks […]

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