Category: Publications

Jens Moeller

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January 23, 2023

How do I create the desired relationship between the customer and my company? Customer needs and behavior constantly change. Therefore, a company must try to keep up and adapt its business model to these changes. The aim is to fully...

Jens Moeller

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January 23, 2023

  Impact of Organizational Changes As call centers strive to increase productivity, they constantly change their processes, structures, and technology. This can lead to fear and even anger among employees who may feel uncertain about their ability to keep up...