How decreasing operational cost still dominates the quality of customer experience – and what it means for the organizational performance.
Jens Moeller
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November 10, 2014
The larger an organisation gets, the more will internal issues dominate the external focus on customers and stakeholders. Or in other words: large organisations tend to lose the focus on performing well in the eyes of the customer when they...
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How decreasing operational cost still dominates the quality of customer experience – and what it means for the organizational performance.
Jens Moeller
calendar_today
November 10, 2014
The larger an organization gets, the more will internal issues dominate the external focus on customers and stakeholders. Or in other words: large organizations tend to lose the focus on performing well in the eyes of the customer when they...
Read More
What to do when staff has issues with changes
Jens Moeller
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November 5, 2014
Change often creates fear With the ever-growing need for more productivity, many organizations are constantly changing: processes, structures, and above all technology. This often increases fears among employees and sometimes anger. Some wonder whether they can cope with the newly...
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What to do when staff has issues with changes
Jens Moeller
calendar_today
November 5, 2014
Change often creates fear With the ever-growing need for more productivity, many organisations are constantly changing: processes, structures, and above all technology. This often increases fears among employees and sometimes anger. Some wonder whether they can cope with the newly...
Read More
How to lose substantial business leaving data maintenance to experts
Jens Moeller
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September 5, 2014
Currently I am supporting a company in the food business (B2B) to improve their customer acquisition. The challenge for many SME sized companies in the sales arena is that their prospective customers’ data are not up-to-date. This leads to sales...
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Increase your organisation’s performance
Jens Moeller
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July 10, 2014
When it comes to organisational performance, what many people forget is that you cannot change an organisation. You cannot change an organisation You can change, however, the behaviour of people within that organisation. You can give them direction through providing...
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