Author: Jens Moeller

Jens Moeller

CEO, JMC - Jens Moeller Consulting GmbH

What to do if employees have problems with changes?

With the ever-increasing need for more productivity, many call centers are constantly changing: processes, structures, and especially technology. This often increases the employee's fears and sometimes anger. Some are wondering if they can cope with the newly introduced technology. Some...

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Creating customer experiences through Coaching

Customer - oriented thinking and acting-who doesn't want it? The customer, of course, is first and foremost closely followed by the company, which stands to its corporate vision and not only makes empty promises. Just, what exactly does that mean?...

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Customer loyalty and digital Transformation

how do I create the desired relationship between the customer and my company? Customer needs and behaviour are constantly changing. As a company, one must therefore try to keep up and adapt its business model to these changes. The aim...

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Customer Journey Mapping

how do I create a journey of discovery from the perspective of my customers? The cartographically recorded journey of discovery, also called "Customer Journey Mapping", involves the development of typical customer groups or "Personas", which can be imaginatively accompanied by...

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Achieving what I want-Part 3: What are my goals?

It is important that these goals are derived directly from your Vision. For example, if you say you want to see the world, you have painted an aircraft in your Vision and want to know other countries, other cultures: then...

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Achieving what I want-Part 2: What is my Vision?

You draw a line under the Situation and go over your Vision. There are people who say: visions are crazy. There's even a well-known politician who said that. But we are now pushing this aside, but we are seeing it...

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Achieving what I want-Part 1: What is my Situation?

Why do I want to do something? There is usually a starting situation - we do not start at zero. In other words, you have already gone a way, you have already done certain things, or you have already done...

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