Author: Jens Moeller

Jens Moeller

CEO, JMC - Jens Moeller Consulting GmbH

Increase your organisation’s performance

  You cannot change an organization on paper You cannot change an organization on paper regarding improving its performance, which many often overlook. While you can't change an organization's performance, you can change the behavior of people within it by...

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Benefits within a Budget

  Business 0perations have Evolved in a Significant way The Internet and digital media have revolutionized businesses, making traditional methods obsolete. Companies can now reach a global audience through effective marketing strategies, leading to increased market competition.   To stay...

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Can a Business Consultant Really Help You?

  What is a business consultant? A business consultant is a seasoned expert who offers guidance and support to businesses across various disciplines. They advise company owners and managers on management strategies and business operations and help navigate complex and...

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Creating customer experiences through Coaching

  Focusing on Customer-Centric Approaches The company prioritizes the customer above all else, aligning its actions with its corporate vision and not just making hollow promises. But what does this truly mean? While it may seem simple and logical to...

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Customer loyalty and digital transformation

How do I create the desired relationship between the customer and my company? Customer needs and behavior constantly change. Therefore, a company must try to keep up and adapt its business model to these changes. The aim is to fully...

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What to do if employees have problems with changes?

  Impact of Organizational Changes As call centers strive to increase productivity, they constantly change their processes, structures, and technology. This can lead to fear and even anger among employees who may feel uncertain about their ability to keep up...

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