With the ever-increasing need for more productivity, many call centers are constantly changing: processes, structures, and especially technology. This often increases the employee's fears and sometimes anger. Some are wondering if they can cope with the newly introduced technology. Some...
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Customer - oriented thinking and acting-who doesn't want it? The customer, of course, is first and foremost closely followed by the company, which stands to its corporate vision and not only makes empty promises. Just, what exactly does that mean?...
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how do I create the desired relationship between the customer and my company? Customer needs and behaviour are constantly changing. As a company, one must therefore try to keep up and adapt its business model to these changes. The aim...
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how do I create a journey of discovery from the perspective of my customers? The cartographically recorded journey of discovery, also called "Customer Journey Mapping", involves the development of typical customer groups or "Personas", which can be imaginatively accompanied by...
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My path to the goal is, conceptually, my strategy. First I found out what Vision I follow, what the picture looks like. Then I have derived goals and defined how I can measure and observe these goals. Now I have...
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In the fourth step is to make things measurable. The magical question is always: how do I actually realize that I am on the finish line? I want to see: "there is my goal!“ But am I on my way...
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It is important that these goals are derived directly from your Vision. For example, if you say you want to see the world, you have painted an aircraft in your Vision and want to know other countries, other cultures: then...
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You draw a line under the Situation and go over your Vision. There are people who say: visions are crazy. There's even a well-known politician who said that. But we are now pushing this aside, but we are seeing it...
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Why do I want to do something? There is usually a starting situation - we do not start at zero. In other words, you have already gone a way, you have already done certain things, or you have already done...
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Time management is probably one of the biggest challenges managers have to face today. From the point of view of a team leader, a Department or a company you sometimes feel like a Hamster on a wheel. If you think...
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