Jens Moeller
CEO, JMC - Jens Moeller Consulting GmbH
Publications
Jens Moeller
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May 9, 2019
What to do if employees have problems with changes? With the ever-increasing need for more productivity, many call centers are constantly changing: processes, structures, and especially technology. This often increases the employees' fears and sometimes anger. Some are wondering if...
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Creating customer experiences through Coaching
Jens Moeller
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March 25, 2019
Customer - oriented thinking and acting-who doesn't want it? The customer, of course, is first and foremost closely followed by the company, which stands to its corporate vision and not only makes empty promises. Just, what exactly does that mean?...
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Customer loyalty and digital Transformation
Jens Moeller
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March 25, 2019
how do I create the desired relationship between the customer and my company? Customer needs and behaviour are constantly changing. As a company, one must therefore try to keep up and adapt its business model to these changes. The aim...
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Customer Journey Mapping
Jens Moeller
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March 25, 2019
how do I create a journey of discovery from the perspective of my customers? The cartographically recorded journey of discovery, also called "Customer Journey Mapping", involves the development of typical customer groups or "Personas", which can be imaginatively accompanied by...
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Achieving what I want-Part 5:What is my path to the goal?
Jens Moeller
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March 25, 2019
My path to the goal is, conceptually, my strategy. First I found out what Vision I follow, what the picture looks like. Then I have derived goals and defined how I can measure and observe these goals. Now I have...
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What I want-Part 4: How do I find that I’m on the finish line?
Jens Moeller
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March 25, 2019
In the fourth step is to make things measurable. The magical question is always: how do I actually realize that I am on the finish line? I want to see: "there is my goal!“ But am I on my way...
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Achieving what I want-Part 3: What are my goals?
Jens Moeller
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March 25, 2019
It is important that these goals are derived directly from your Vision. For example, if you say you want to see the world, you have painted an aircraft in your Vision and want to know other countries, other cultures: then...
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Achieving what I want-Part 2: What is my Vision?
Jens Moeller
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March 25, 2019
You draw a line under the Situation and go over your Vision. There are people who say: visions are crazy. There's even a well-known politician who said that. But we are now pushing this aside, but we are seeing it...
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Achieving what I want-Part 1: What is my Situation?
Jens Moeller
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March 25, 2019
Why do I want to do something? There is usually a starting situation - we do not start at zero. In other words, you have already gone a way, you have already done certain things, or you have already done...
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Ineffective Integration of tasks as a brake for their innovation cycle, and their results.
Jens Moeller
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March 25, 2019
Time management is probably one of the biggest challenges managers have to face today. From the point of view of a team leader, a Department or a company you sometimes feel like a Hamster on a wheel. If you think...
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