Month: December 2018

Outsourcing of the Customer Dialogue part_2

  Outsourcing of the Customer Dialogue   How do you find the ideal call centre service provider? The second part in the new three part series looks at the search and selection of a call centre service provider Businesses often...

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Outsourcing of the Customer Dialogue part_1

Outsourcing of the Customer Dialogue Is it better to do call center activities in-house, or outsource? The first part of this new, three-part series looks at the Make or Buy question. Rising demands on call center activities, caused Make or...

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Outsourcing of the Customer Dialogue

How can you integrate and control activities of service providers? The third part of the series Make or Buy looks at the integration of call center activities between client and the external service provider. As well as the control mechanisms...

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Leadership as a discipline of organisational performance

One of the key aspects of organizational performance is leadership. In this article, we will deal with basic questions of leadership such as: Why leadership at all? How does leadership play together with management? What are the ideals of leadership...

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Managing your time in a dynamic environment

Probably one of the greatest challenges that leaders face today is to manage their time. From the viewpoint of a leader of a team, a department, or it feels like a hamster in a wheel. The very moment you think...

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Organisationsentwicklung – Mitarbeiterunterstütztung bei Struktur- und Prozessveränderungen Von Jens Möller

1.Was ist Organisationsentwicklung? Funktionierende Organisationsstrukturen und –prozesse gehören zu den kritischen Erfolgsfaktoren jedes Unternehmens. Sie als jemand mit Führungsverantwortung spielen dabei eine entscheidende Rolle. Sie bilden Teams mit Gruppenvertretern oder Teamleitern und ordnen diese bestimmten Vorgesetzten zu. Sie entwickeln Prozesse...

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