Outsourcing of the Customer Dialogue How do you find the ideal call centre service provider? The second part in the new three part series looks at the search and selection of a call centre service provider Businesses often...
Read More
Outsourcing of the Customer Dialogue Is it better to do call center activities in-house, or outsource? The first part of this new, three-part series looks at the Make or Buy question. Rising demands on call center activities, caused Make or...
Read More
How can you integrate and control activities of service providers? The third part of the series Make or Buy looks at the integration of call center activities between client and the external service provider. As well as the control mechanisms...
Read More
One of the key aspects of organizational performance is leadership. In this article, we will deal with basic questions of leadership such as: Why leadership at all? How does leadership play together with management? What are the ideals of leadership...
Read More
Probably one of the greatest challenges that leaders face today is to manage their time. From the viewpoint of a leader of a team, a department, or it feels like a hamster in a wheel. The very moment you think...
Read More
Probably one of the greatest challenges today’s leaders face is to manage their time. From the viewpoint of a department leader or for a company owner it often feels like a hamster in the wheel. The very moment you think...
Read More
1.What is Organizational Development? Functioning Organizational structures and processes are critical success factors for every company. You as someone with managerial responsibility play a decisive role in this. You form teams with team representatives or team leaders and you assign...
Read More
1.What is organizational development? Functioning organizational structures and processes are among the critical success factors of every company. You, as someone with leadership responsibility, play a key role in shaping teams of group representatives or team leaders and assigning them...
Read More
1.Was ist Organisationsentwicklung? Funktionierende Organisationsstrukturen und –prozesse gehören zu den kritischen Erfolgsfaktoren jedes Unternehmens. Sie als jemand mit Führungsverantwortung spielen dabei eine entscheidende Rolle. Sie bilden Teams mit Gruppenvertretern oder Teamleitern und ordnen diese bestimmten Vorgesetzten zu. Sie entwickeln Prozesse...
Read More