Month: August 2014

Credible external communication must be alive internally

How often have we seen offers on posters on the street, in TV ads and newspaper ads telling how gladly the advertiser’s friendly staff will take our call “now”? How often did we experience frustration then, having to dial our...

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Managing Time Effectively

Probably one of the greatest challenges leaders face today says is to manage their time. From the viewpoint of a department head, sometimes it feels like a hamster in the wheel. The very moment you think you're through with critical...

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