Performance Optimisation for Teams and Individuals:
Consultancy, Executive Coaching, and Training
Our clients often report a sense of reliefe that they have, finally, got hold of a
performance issue by the scruff of the neck
that nice feeling of being in full control of a project. It comes and goes - doesn't it?
A grip on performance, whether it is leadership or operational performance, need not be elusive. We have delivered practical solutions to over seventy companies. Our clients generally share one priority: to solve a key performance problem, often in the area of sales or customer service.
We look at the details. And, in the particulars of behavioural and operational metrics, we find the resources we need to develop measurable positive impact. Our process empowers the client fast with three action steps:
We offer focused solutions to challenges of leadership and operational performance. We work with both teams and individuals. We serve the Boards of companies, Senior Management, as well as CEO/founders.
Our areas of focus are diverse. We have delivered performance optimisation in company re-organisation, internal process, change management,digitisation, leadership, planning, project management, conflict resolution, marketing strategy, foreign market entry, M&A, new product development - to name but a few.
Our process has one goal: to achieve a measurable increase in performance for our client:
May 9, 2019
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Customer - oriented thinking and acting-who doesn't want it? The customer, of course, is first and foremost closely followed by…
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how do I create the desired relationship between the customer and my company? Customer needs and behaviour are constantly changing.…
Read More arrow_forward_iosConsultant, coach, and author, Jens is a veteran of a range of sectors. He can trace his successful consultancy focus on performance to his early career in call centre strategy. Jens wrote the definitive manual on call centre management for He is one of the quoted authors in the German Ministry of Economics’ Call Centre Manual, a Best Practice guideline for companies and organisations on how to establish and operate call centres.
Jens has since developed his consultancy and coaching skills hands on with over 70 leading organisations, including O2, BSkyB, Siemens, Deutsche Telekom and General Motors.
Jens graduated in Business Administration from Frankfurt Goethe-University (“Diplom-Kaufmann”, attaining the highest grade in the University for his final paper. He is a Certified Management Consultant (CMC).
Sometimes it is confusion over goal definition that is the only block to achiving them.