Performance Optimisation for Teams and Individuals:
Consultancy, Executive Coaching, and Training
Our clients often report a sense of reliefe that they have, finally, got hold of a
performance issue by the scruff of the neck
that nice feeling of being in full control of a project. It comes and goes - doesn't it?
A grip on performance, whether it is leadership or operational performance, need not be elusive. We have delivered practical solutions to over seventy companies. Our clients generally share one priority: to solve a key performance problem, often in the area of sales or customer service.
We look at the details. And, in the particulars of behavioural and operational metrics, we find the resources we need to develop measurable positive impact. Our process empowers the client fast with three action steps:
We offer focused solutions to challenges of leadership and operational performance. We work with both teams and individuals. We serve the Boards of companies, Senior Management, as well as CEO/founders.
Our areas of focus are diverse. We have delivered performance optimisation in company re-organisation, internal process, change management,digitisation, leadership, planning, project management, conflict resolution, marketing strategy, foreign market entry, M&A, new product development - to name but a few.
Our process has one goal: to achieve a measurable increase in performance for our client:
Marketing, legal and procedural know-how combined to anchor the new venture.
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A powerful combination of coaching and training.
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‘We were able to … significantly increase customer satisfaction’
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‘All project aims were achieved.’
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‘Mr Möller inspired our managers … to adopt a very successful, new approach to sales.’
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Empowering customer care specialists to become their own coach!
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Experience counts when it comes to securing buy-in from all team members.
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‘We were always highly satisfied with Mr. Möller’s services.’
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May 9, 2022
With the ever-increasing need for more productivity, many call centers are constantly changing: processes, structures, and especially technology. This often…
Read More arrow_forward_iosMarch 25, 2019
Customer - oriented thinking and acting-who doesn't want it? The customer, of course, is first and foremost closely followed by…
Read More arrow_forward_iosMarch 25, 2019
how do I create the desired relationship between the customer and my company? Customer needs and behaviour are constantly changing.…
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Consultant, coach, and author, Jens is a veteran of a range of sectors. He can trace his successful consultancy focus on performance to his early career in call centre strategy. Jens wrote the definitive manual on call centre management for He is one of the quoted authors in the German Ministry of Economics’ Call Centre Manual, a Best Practice guideline for companies and organisations on how to establish and operate call centres.
Jens has since developed his consultancy and coaching skills hands on with over 70 leading organisations, including O2, BSkyB, Siemens, Deutsche Telekom and General Motors.
Jens graduated in Business Administration from Frankfurt Goethe-University (“Diplom-Kaufmann”, attaining the highest grade in the University for his final paper. He is a Certified Management Consultant (CMC).
Sometimes it is confusion over goal definition that is the only block to achiving them.
We enjoyed the co-operation, especially the attentiveness, the fast reaction to our needs, and the excellent personal service.
I am very happy to recommend Jens Moeller and JMC Jens Moeller Consulting GmbH as consultant and coach.
My employees felt comfortable at all times and we were able to build up the necessary trust together. As a result, we were again able to work together extremely successfully.
Through collaborating with JMC, we were able to expand our targeted website traffic by 500%, and to increase the total time visitors spent on our website … Marketing and Sales processes have been streamlined, also by means of new technology.
I strongly recommend Mr. Jens Moeller as consultant, moderator and sparring partner for organisational development at Board level.
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