Fast track to your success

Performance Optimisation for Teams and Individuals:
Consultancy, Executive Coaching, and Training

Take control of your targets

Why JMC?

Our clients often report a sense of reliefe that they have, finally, got hold of a
performance issue by the scruff of the neck
that nice feeling of being in full control of a project. It comes and goes - doesn't it?

Trusted by

A grip on performance, whether it is leadership or operational performance, need not be elusive. We have delivered practical solutions to over seventy companies. Our clients generally share one priority: to solve a key performance problem, often in the area of sales or customer service.

We look at the details. And, in the particulars of behavioural and operational metrics, we find the resources we need to develop measurable positive impact. Our process empowers the client fast with three action steps:

Orientate
Get some perspective
Evaluate
Get a plan
Dictate
Get on top of your performance

Services

We offer focused solutions to challenges of leadership and operational performance. We work with both teams and individuals. We serve the Boards of companies, Senior Management, as well as CEO/founders.

Our areas of focus are diverse. We have delivered performance optimisation in company re-organisation, internal process, change management,digitisation, leadership, planning, project management, conflict resolution, marketing strategy, foreign market entry, M&A, new product development - to name but a few.

Our process has one goal: to achieve a measurable increase in performance for our client:

Audit

  • Behavior
  • Structure
  • Culture
  • Process

Quick-fix

  • Immediate practical solutions

Longer term

  • Implementation of strategies, with coaching training and seminars as powerful options

Outcomes for the client

  • Orientation
  • Evaluation
  • Order
  • Focus
  • Relief

Case Studies

Case Studies

Test operation successfully set up in UK

Marketing, legal and procedural know-how combined to anchor the new venture.

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JMC beds in new Enterprise System for 6,000 employees

A powerful combination of coaching and training.

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Getting to grips with Customer Service KPIs

‘We were able to … significantly increase customer satisfaction’

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Executive Coaching cracks tough challenges in sales and teamwork

‘All project aims were achieved.’

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JMC trains elite sales techniques with global market leader

‘Mr Möller inspired our managers … to adopt a very successful, new approach to sales.’

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Call centre coaching and training for improved customer care

Empowering customer care specialists to become their own coach!

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JMC facilitates annual corporate strategy talks

Experience counts when it comes to securing buy-in from all team members.

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JMC marshals boots on the ground in a new geographical market

‘We were always highly satisfied with Mr. Möller’s services.’

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Resource

Creating customer experiences through Coaching

March 25, 2019

customer - oriented thinking and acting-who doesn't want it? The customer, of course, is first and foremost closely followed by…

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Customer loyalty and digital Transformation

March 25, 2019

how do I create the desired relationship between the customer and my company? Customer needs and behaviour are constantly changing.…

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About Jens

Consultant, coach, and author, Jens is a veteran of a range of sectors. He can trace his successful consultancy focus on performance to his early career in call centre strategy. Jens wrote the definitive manual on call centre management for He is one of the quoted authors in the German Ministry of Economics’ Call Centre Manual, a Best Practice guideline for companies and organisations on how to establish and operate call centres.

Jens has since developed his consultancy and coaching skills hands on with over 70 leading organisations, including O2, BSkyB, Siemens, Deutsche Telekom and General Motors.

Jens graduated in Business Administration from Frankfurt Goethe-University (“Diplom-Kaufmann”, attaining the highest grade in the University for his final paper. He is a Certified Management Consultant (CMC).

Sometimes it is confusion over goal definition that is the only block to achiving them.

Testimonials

We enjoyed the co-operation, especially the attentiveness, the fast reaction to our needs, and the excellent personal service.

Michael Vlajic, Head of Sales

I am very happy to recommend Jens Moeller and JMC Jens Moeller Consulting GmbH as consultant and coach.

Director Medical Channel Active Cosmetics Division, L’Oréal Deutschland GmbH

My employees felt comfortable at all times and we were able to build up the necessary trust together. As a result, we were again able to work together extremely successfully.

Nicole Möller, Director Customer Service & Sales Support Lufthansa AirPlus Servicekarten GmbH

Through collaborating with JMC, we were able to expand our targeted website traffic by 500%, and to increase the total time visitors spent on our website … Marketing and Sales processes have been streamlined, also by means of new technology.

Danny Singer, Managing Director Noetica Ltd

I strongly recommend Mr. Jens Moeller as consultant, moderator and sparring partner for organisational development at Board level.

Peter Blenke, CEO Wackler Holding SE

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