Management Consulting

When it comes to organisational performance or personal performance, the first thing we see are usually the symptoms we need to change – undesired results such as:

• Declining Sales Conversion Rates
• Increasing Churn Rates
• Increasing contact volumes due to increasing amounts of complaints by customers who do not get through to the right people
• Conflicts between leaders and staff, and among staff due to communication issues
• Focus on internal issues with a partial loss of the customers’ view
• Sense of not fully understanding market requirements and customer needs
• Fixing isolated issues, which are in reality part of a larger picture that needs to be tackled
• Getting stuck in one’s own view, with a sense of lost creativity and innovation
• “Analysis Paralysis” and the notorious delay of urgently-needed change and action
• Missing priorities resulting in getting sidetracked with secondary issues
• Sense of overwhelming challenges, information overload and little or no time to effect outcomes
• Loss of morale, motivation
• Non-effective, rigid and blocking processes and behaviours

As soon as you start “digging” you may find underlying issues that need to be tackled urgently, such as:

• Endless meetings without agreements about goals, processes and measures
• Procrastination of important decisions and related activities
• Unclear goals, feeling of being overwhelmed by goals, losing track
• Complex but never quickly-accessible documented processes with seemingly endless loops and work duplication
• Hundreds of tasks all seemingly urgent, feelings of time-running-out, and no clear priorities or sequence of activities
• Various disparate teams who would need to collaborate to achieve a project goal – but for some reason don’t
• Key performance indicators without clear definition or mutual understanding of what they mean to the organisation
• Complex, thick manuals standing in the corner and not being used by staff because they are rather a thesis than a tool.

JMC Consulting services focus on crucial root causes of clients’ organisational and/or personnel challenges. A mutual understanding of necessary action and success measures will be achieved. Relevant leaders and staff are involved in an inspiring way. Action will be taken “fast and focused”. All this leads to quick results as well as significant and measurable business impact. JMC delivers methodical / process knowledge and uses senior consultants only. From collaborating with you – the experts on your business – new horizons open up and more solution options too. Not only that – we start tackling them together. JMC provide 1:1 Consulting sessions as well as group consulting support.