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	<title>Communication Consulting - Marketing Consulting - Management Training - Sales Consulting - Customer Service Training</title>
	<link>http://www.jmoellerconsulting.com/</link>
	<description>Jens Moeller Consulting (JMC) collaborates with its clients to enhance their Communication in order to win and retain customers more effectively.</description>
	<language>en</language>
	
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		<title>Supervisors Training - Business Consultant Services - Consultant Communication - Leadership Management Training</title>
		<link>http://www.jmoellerconsulting.com/home.htm/</link>
		<description><![CDATA[External Communication such as Marketing campaigns, Sales appointments or Customer Service calls needs to be integrated to be successful.]]></description>
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		<title>JMC Jens Moeller Consulting - Customer Service Training</title>
		<link>http://www.jmoellerconsulting.com/about.htm</link>
		<description><![CDATA[Acquiring and retaining profitable customers in today's highly competitive world is more challenging than ever. The key is to identify customers’ needs, to suggest according products and services, and to deliver them on a higher quality level than expected.]]></description>
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		<title>Jens Moeller Consulting Blog - Management Training</title>
		<link>http://www.jmoellerconsulting.com/blog.htm</link>
		<description><![CDATA[Just recently I was in touch with a provider of telephone broadband and TV services. I had ordered a package and made clear from the start that an early installation date would be crucial. When talking to the sales representative, I learned that all providers use the same installation company and service, which came as a surprise.]]></description>
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		<title>Communication Consulting - Training and Coaching - Outsourcing Management </title>
		<link>http://www.jmoellerconsulting.com/services.htm</link>
		<description><![CDATA[Jens Moeller communication consulting, Training & Coaching and Outsourcing services aim to enhance clients' external and internal Communication in order to win and retain customers more effectively.]]></description>
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		<title>Communication Consulting - Management Consultant - Small Business Consultants</title>
		<link>http://www.jmoellerconsulting.com/consulting.htm</link>
		<description><![CDATA[Small business consulting for the management consultant area is our speciality and our business consultants also work with medium and large sized businesses]]></description>
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		<title>Leadership Training and Coaching - External Communication - Internal Communication </title>
		<link>http://www.jmoellerconsulting.com/training_and_coaching.htm</link>
		<description><![CDATA[JMC Trainings & Coachings are tailored to meet the client's key challenges when it comes to external and internal Communication in order to win and to retain customers more effectively.]]></description>
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		<title>Outsourcing Services - Outsourcing Contract Management - Outsourcing Management Services</title>
		<link>http://www.jmoellerconsulting.com/0utsourcing_management.htm</link>
		<description><![CDATA[Winning and retaining customers can be a pain. Resources need to be coordinated, suppliers need to be managed, goals need to be defined, results measured.]]></description>
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		<title>Offshore Outsourcing - Offshore Outsourcing Services - Offshore Call Center - Call Center Outsourcing
</title>
		<link>http://www.jmoellerconsulting.com/product_details_24.htm</link>
		<description><![CDATA[Call Center offshore company and face challenges to win projects in Europe or North America, this ebook is for you. It provides insight into European and American business decision making processes and a wealth of resources to succeed on the Call Centre marketplaces.]]></description>
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		<title>Press Releases</title>
		<link>http://www.jmoellerconsulting.com/press.htm</link>
		<description><![CDATA[Jens Moeller Consulting (JMC) regularly publishes articles and press releases around the topic Communication Management.]]></description>
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		<title>Call Centre Outsourcing Book Expose, Jens Moeller Consulting Ltd</title>
		<link>http://jmoellerconsulting.com/call_centre.htm</link>
		<description><![CDATA[Increasing customer satisfaction and customer retention is one of the most important management  tasks of today for any business.]]></description>
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		<title>Outsourcing of the Customer Dialogue - Make or Buy, Jens Moeller Consulting Ltd</title>
		<link>http://jmoellerconsulting.com/outsourcing_customer_Part1.htm</link>
		<description><![CDATA[Is it better to do call centre activities in house, or outsource? The first part of this new, three part series looks at the Make or Buy question.]]></description>
	</item>
	
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		<title>Outsourcing of Customer Dialogue - Search and Selection, Jens Moeller Consulting Ltd</title>
		<link>http://jmoellerconsulting.com/outsourcing_customer.htm</link>
		<description><![CDATA[Businesses  often  criticise  the  lacking  comparability  of bids  from  different  service providers.  In these cases service providers often did not provide all relevant information and often not the same information either.]]></description>
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		<title>Outsourcing of the Customer Dialogue - Integration and control, Jens Moeller Consulting Ltd</title>
		<link>http://jmoellerconsulting.com/outsourcing_customer_Part2.htm</link>
		<description><![CDATA[The third part of the series Make or Buy looks at the integration of call centre activities between client and the external service provider. As well as the control mechanisms to manage quality and costs of service providers.]]></description>
	</item>
	
	<item>
		<title>Specifying Search and Selection, Jens Moeller Consulting Ltd</title>
		<link>http://jmoellerconsulting.com/specifying_selection.htm</link>
		<description><![CDATA[ In contrast to bids from individual agencies, tenders provide the same information to all service providers  and force them to follow the same structure and process for their bids]]></description>
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