Press information

Jens Moeller Consulting (JMC) regularly publishes articles and press releases around the topic Communication Management. Further, members of JMC are often interviewed about their opinion regarding burning industry issues. Just contact us to arrange an interview or if you simply have a question.

Articles

• Call Centre Outsourcing Book Expose, Jens Moeller Consulting Ltd
• Outsourcing of the Customer Dialogue Part 1 - Make or Buy, Jens Moeller Consulting Ltd
• Outsourcing of Customer Dialogue Part 2 - Search and Selection, Jens Moeller Consulting Ltd
• Outsourcing of the Customer Dialogue Part 3 - Integration and control, Jens Moeller Consulting Ltd
• Specifying Search and Selection, Jens Moeller Consulting Ltd
• Blog posting, external and internal communication, Jens Moeller Consulting Ltd
• White Paper, external and internal communication, Jens Moeller Consulting Ltd
• White Paper JMC on CRM, Jens Moeller Consulting Ltd

“Jens Moeller wrote several pieces for TeleTalk, Germanys leading magazine for the contact center industry. They focussed on operational issues and how the HR department can play a central role in positioning a contact center for success. His work was insightful, easy to read and and always in time. A great plus when publishing a magazine.”
Olav Strawe, Publisher, TeleTalk Magazine