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Call Centre Outsourcing Consulting & BPO Consulting

Consulting for Call Center Outsourcing Providers

As a Call Center Consultant I support Call Center Outsourcing Bureaus incl. Positioning, Go-To-Market Strategy, Service Level Agreements (SLAs) and negotiations. On the home page of this website I have already told you about my Call Center publications. Here are some of my main services just to give you an idea…

  • One-to-one business advice & executive coaching
  • Market Research: competition, opportunities
  • Assessment: positioning, marketing and sales approach, respective processes, specific proposals, contracts
  • Optimization: topics see Assessment
  • Support: marketing services, contract negotiations, implementing impacts of contract adoptions in areas like key perfomance indicators (KPIs), processes & procedures, issue resolution

Get in touch now for a free telephone consultation on call center outsourcing and management:  info@jmoellerconsulting.com or +44 (7811) 353 996 
 

 

Tel No. +44 (0)20 8673 6968 : Mobile No. +44 (0)7811 353 996 : Company Registration No. 6028549

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