eBooks

ebooks coming up

At the moment I am writing on an ebook with an innovative concept. It will appear soon on this site, so check this page once in a while.

Previous publications

Some of my former publications include the "Outsourcing" section of the German Ministry of Economics' Manual (translated:) "Call Center Manual for Small and Medium Enterprises". Send me an email and I will be happy to send the PDF file to you.

Further I have edited "Call Center Extern", the first book about Make or Buy and Outsourcing of Call Center Services in German language. See the cover on the right. This book is written for both clients and providers in Call Center Outsourcing projects - from a Call Center Consultant's perspective.

There is a whole lot of further publications available. My connections to other authors of call center literature may help to answer your questions. I will be happy to get you in touch.