Consulting
 

Small and medium sized enterprises (SME) often don't have the resources to keep track with the latest ways and means to win and retain the customers they need. In many cases, they don't know where to start: Outbound Telemarketing, Inbound Telephone Answering, Email Marketing, Internet Marketing, Search Engine Optimisation, White Mail campaigns... the list is long and the messages of the according providers are confusing. When it comes to Sales, there are often insecurities about which benefit to propose to the customer. Consequently, SME often miss vital opportunities to increase sales and profits.

In larger organisations, Communication with prospects and customers is often spread across many different teams and departments, and also across many different communication channels. Typically most of them are not sufficiently coordinated - be it in matters of content, timing or internal organisation. This correlates with historic growth of rigid structures and processes.

“I have worked with Jens on a couple of occasions and both times he has shown great insight into the call center market and. operational issues around running a call center. He is a great guy to work with and is a no-nonsense kind of guy that gives straight forward advise and insight.”
Richard Snow, VP and Research Director, Ventana Research

All this often leads to undesired results such as:

• Declining Sales Conversion Rates
• Increasing Churn Rates
• Increasing contact  volumes due to increasing amounts of complaints by customers who do not get through to the right people
• Conflicts between leaders and staff, and among staff due to communication issues
• Focus on internal issues with a partial loss of the customers' view
• Sense of not fully understanding market requirements and customer needs
• Fixing isolated issues, which are in reality part of a larger picture that needs to be tackled
• Getting stuck in one's own view, with a sense of lost creativity and innovation
• "Analysis Paralysis" and the notorious delay of urgently needed change and action
• Missing priorities resulting in getting sidetracked with secondary issues
• Sense of overwhelming challenges, information overload and timelessness
• Loss of morale, motivation
• Non effective, rigid and blocking processes and behaviours

JMC collaborates with business leaders and organisations to focus on crucial root causes of such challenges. A mutual understanding of necessary action and success measurables will be achieved. Relevant leaders and staff are involved in an inspiring way. Action will be taken fast and focused.
All this leads to quick results as well as significant and measurable business impact.

JMC combines the right combination of skill sets for each client project. JMC delivers expert knowledge and senior consultants only.

Broad industry experience includes the TMT sector, Media/Broadcasting/Cable TV, Software & IT, Professional Services & BPO (Outsourcing), Retail Banking, FMCG Retail & Mail Order, Local Government, Consumer Electronics, and Automotive and Public Transportation.