Call Center Consulting In-house

As a Call Center Consultant, I give advice to in-house Call Centers. From the very start, I have mainly been working for large corporations and for medium sized companies as well. Based in London, I work for select Call Centers in the UK and across the globe. Here are some of my main services, just to give you an idea…

• One to one business advice & executive coaching
• Assessment: goals, strategy, key performance indicators (KPIs) and incentives/penalties definition; correlation between goals, KPIs and processes, performance, business processes, organisational structure, approaches/concepts in key arenas like CRM, workforce and performance management and leadership/human relations 
• Optimization: topics see Assessment
• Support: implementing tasks regarding the mentioned topics (see Assessment); issue resolution; reporting to the board and asking for resources

Get in touch now for a free telephone consultation on call center outsourcing and management: info@jmoellerconsulting.com or +44 (7811) 353 996