Call Centre Consulting - Overview
Heads of Call Centres, Sales & Marketing have booked Jens Moeller Call Centre Consulting services regarding the following topics:
- Call Centre Outsourcing Management: goals, strategy, make or buy, outsourcing model, vendor selection, support of negotiations, conflict resolution, KPIs, service (level) agreements
- How to improve Call Centre performance and how to cut Call Centre costs: aligning goals, strategy, key performance indicators (KPIs) and measures to improve performance - including bespoke Benchmarking and Organisation Assessments
- Business Process Reengineering for Customer Interaction Processes and relating Back Office Processes
- Bespoke Benchmarking regarding performance and costs
- Bespoke Call Centre Market Research (co-operating with primary information Researchers and Analysts) including client, competition, business partner and vendor research
- How to launch a Call Centre
Vendors of Call Centre Outsourcing Services and Call Centre Technology as well as Capital Groups and their consultants have booked the following consulting services:
- Sales & Marketing Strategy for vendors and support of marketing operations
- Bespoke Call Centre Market Research (co-operating with primary information Researchers and Analysts) including client, competition and business partner research plus pricing structures
- Reviewing and streamlining key messages across Marketing & Sales channels for vendors
- Support of Due Diligence projects
in the specific areas. Can I help? Get in touch now for a free telephone consultation on call center outsourcing and management: info@jmoellerconsulting.com or +44 (7811) 353 996