Call Center Book 

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Give it some seconds to be transferred to the Paypal website. After your payment you see the download link to the PDF document. If you use Firefox, you may have problems with downloading PDFs - in this case just copy and paste the download link to Windows Internet Explorer or take the link from the email we send you within seconds after your payment.

The goal of this book is to give the reader practical hints to market and sell Call Center Outsourcing Services and Business Process Outsourcing Services. Check the Table of Contents to see more details.

This call center book is quite different in many ways. First, it is a “living document” in the sense that it is regularly updated. Other than printed books that require new issues that usually take years, the intervals of updating this call centre book will be at maximum one year. If you have downloaded it from my website www.jmoellerconsulting.com and have registered on this site with your contact details (go to the contacts page), you will receive all future updates for free. By this promise, I want to cater the needs of a highly dynamic market. 

Second: instead of delivering solely academic information with a neutral approach and quoting all kinds of other sources – I prefer to deliver hands-on information and express my opinion based on my 15 years Call Center experience. I will quote some other source here and there, but only where I think it really helps the reader to learn how to sell outsourcing services. Third, I try hard to avoid any kind of consulting or academic jargon, but speak my heart and talk to you directly. You should feel as if the two of us were sitting in your office and have a chat about the topic. 

The best way to use this book is to look up the topic that interests you most, read it and just apply it. That is what this call center book  is written for. Of course, I appreciate every reader making the effort to read it all. However, I know that we all lack time and that I have to come to the point. Your purchase of 30 US Dollars is a small investment in an ongoing research project with continuous updates for you. If you would like to learn more about this, please drop me an email. It would be great to read your comments.

Please get in touch at any time at info@jmoellerconsulting.com and I will get back to you as soon as I can. Now I wish you exciting times with this book. All the best for your future success! 

 

Jens Moeller

 

London, 17^th April 2007