About

Call Centre Consultant Jens Moeller

As a Call Centre Consultant Jens Moeller is an Outsourcing Specialist supporting those who want to outsource business processes to achieve their business goals – from process definition to setting up Service Level Agreements (SLAs). On the other side he supports Call Centre Outsourcing providers incl. Positioning, Go-To-Market Strategy, SLAs and negotiations. However, Jens is not a broker in the sense of reselling Call Centre Outsourcing. Some of his insights are documented in one of the first European books about Call Centre Outsourcing which he has edited. Further, in the “outsourcing” section of the Call Centre Manual published by the German Ministry of Economics. Besides that, Jens gives advice to in-house Call Centres and Call Centre Technology vendors. From the very start, he has mainly been working for large corporations and medium sized businesses. Based in London, Jens works across the globe.

Industry experience:  Clients include BPO and Call Centre Outsourcing companies, Onshore and Offshore Call Centre Outsourcing Bureaus as well as their customers. They are spread across a variety of industries, such as Outsourcing itself, Mobile Telecoms, Software, E-commerce, Mail Order, Consumer Goods (FMCG), Banks & Capital Groups, Utilities, Media & Corporate TV and Electronics. Subcontracting with other Consultancies is also part of the business as it is common practice in this industry.

The difference: one-to-one advice & money back guarantee

Jens Moeller Consulting aims to describe things as they really are, straight forward. This is up to the belief that call centre organisations and call centre heads and managers can only learn if they acknowledge the facts and then act upon them. A Call Centre Consultant should explain things as briefly, clearly and frankly as possible and then focus immediately on actual quick improvements. Sometimes some good advice on Call Centre Outsourcing and Management  is enough to kick-off a significant change. Another time some guidance is needed, be it for one person or a whole team. Sometimes special tasks just have to be completed. Whatever your case may be, Jens Moeller Consulting will always focus on the issue and just solve it with you. No greater construction areas than absolutely necessary. Taking one step at a time allows you to see how Jens works, thus keeping your risk low. No waste of time and money, just plain efficiency. And you are involved any time. The first telephone consulting session is free. If after the first consulting day you should not be satisfied with the results – you will get the first day’s fee back. No risk for you and no risk for me.

Get in touch now for a free telephone consultation on call centre outsourcing and management: info@jmoellerconsulting.com or +44 (7811) 353 996